Category | Patient’s condition | Target response time and staff actions |
---|---|---|
1. Critical | ∙Suffers from a life-threatening condition(s) caused by a major event | ∙ Immediate for all cases |
∙With unstable vital signs requiring immediate resuscitation | ∙ Direct patient to resuscitation room | |
 | ∙ Attend patient immediately by a team comprising medical and nursing staff | |
2. Emergency | ∙ Suffers from a potentially life-threatening condition | ∙ <15 min for 95% of cases |
∙ Borderline vital signs but with potential risk of rapid deterioration | ∙ Direct patient to resuscitation room / treatment cubicle | |
∙ Requires emergency treatment and immediate continuous close monitoring | ∙ Require medical attention and immediate continuous close monitoring within 15 min | |
3. Urgent | ∙ Suffers from a major condition with potential risk of deterioration | ∙ <30 min for 90% of cases |
∙ Stable vital signs | ∙ Direct patient to cubicle | |
4. Semi-urgent | ∙ Suffers from acute but stable condition(s) | ∙ Direct patient to cubicle/walk-in clinic |
∙ Stable vital signs | ||
∙ Can afford to wait some time without serious complications | ||
5. Non-urgent | ∙ Suffers from minor and stable condition(s) (including acute and non-acute conditions) | ∙ Direct patient to walk-in clinic |
∙ Can afford to wait without deterioration | ∙ Remarks | |
∙ Stable vital signs | ∙ Conditions can be treated in primary health-care facilities | |
 | ∙ Should be based on clinical judgement only. Economic, social factors and availability of facilities should not be taken into consideration |