Figure 1

Patient preferences concerning ED, triage and waiting room facilities. The comfortability rating of patients concerning different triage personnel in the ED including the attending physician, resident and nurse; visiting the facility for present complaints such as the PCP, urgent care and calling 911, and provision of extra facilities within the ED area such as blood test, separate area for minor complaints, a self check-in kiosk to save time, and leaving the ED and coming back at a pre-specified time.