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Table 2 Suggested communications role for WHO during a disaster response

From: Preparing for effective communications during disasters: lessons from a World Health Organization quality improvement project

Communications role

N(percent)

Disseminate information and products of communication

26 (100%)

 Develop and maintain internal and external contact lists

3 (11.5%)

 Take meeting minutes; share information between WHO team members

13 (50%)

 Send daily updates to RO and HQ

17 (65%)

 Write situation reports

19 (73%)

 Develop a communications strategy

24 (92%)

Media liaison

26 (100%)

 Draft talking points and Q&As

17 (65%)

 Draft press releases

14 (54%)

 Organize press conferences

13 (50%)

 Respond to media queries

10 (38%)

 Media monitoring

5 (19%)

Advocacy and resource mobilization

17 (65%)

 Document the crisis response

13 (50%)

 Develop feature stories

11 (42%)

 Update the website

9 (35%)

 Write donor reports

3 (11.5%)

 Write grant proposals

1 (4%)

Liaison to Ministry of Health

13 (50%)

 Provide technical support for government communications; give public visibility to government response efforts

7 (27%)

 Coordinate data and communications strategy

6 (23%)

 Health promotion and social mobilization

12 (46%)