Topic | Subtopics/description |
---|---|
Chapter 1: Telecommunications Guidelines | â—Ź Phone interview guidelines for primary patients â—Ź Healthcare facility referral communication process â—Ź Prank callers and other non-emergency calls â—Ź Connecting callers to additional resources |
Chapter 2: Triaging and Documentation Procedures | â—Ź Triage protocols and criteria (red, orange, yellow, green, black) â—Ź Mass casualty incident triage and response â—Ź Documentation procedures |
Chapter 3: Basic Life Support Instruction Scripts | â—Ź AED instructions â—Ź CPR adult instructions â—Ź CPR child instructions â—Ź CPR infant instructions â—Ź CPR neonate instructions â—Ź Choking child/adult instructions â—Ź Choking infant instructions â—Ź Airway control instructions â—Ź Childbirth instructions |
Chapter 4: Other Conditions: (background information, signs/symptoms, additional questions to ask, and pre-arrival instructions for patient) | â—Ź Abdominal/back/groin pain â—Ź Anaphylaxis/allergic reaction â—Ź Animal bites â—Ź Assault/trauma â—Ź Bleeding non-traumatic â—Ź Breathing difficulty â—Ź Burns â—Ź Cardiac arrest â—Ź Chest pain â—Ź Choking â—Ź Diabetic emergency (hyperglycemia/hypoglycemia) â—Ź Drowning/water-related injury â—Ź Environmental (hypothermia/hyperthermia) â—Ź Falls/accidents/pain â—Ź Head/neck â—Ź Infectious disease â—Ź Mental/emotional/psychological â—Ź Overdose/poisoning â—Ź Pediatric emergencies â—Ź Pregnancy/childbirth/gynecology â—Ź Road traffic accidents â—Ź Seizures â—Ź Sick (unknown)/other â—Ź Stroke (CVA) â—Ź Unconscious/unresponsive |
Chapter 5: Practice Scenarios | â—Ź Over 25 practice scenarios with example scripts for trainers to practice with participants |
Chapter 6: Resources | â—Ź List of specialty treatment hospitals â—Ź Contact information for tertiary care hospitals |