Skip to main content

Table 1 EMD training curriculum content

From: Emergency medical dispatcher training as a strategy to improve pre-hospital care in low- and middle-income countries: the case study of Nepal

Topic Subtopics/description
Chapter 1: Telecommunications Guidelines Phone interview guidelines for primary patients
Healthcare facility referral communication process
Prank callers and other non-emergency calls
Connecting callers to additional resources
Chapter 2: Triaging and Documentation Procedures Triage protocols and criteria (red, orange, yellow, green, black)
Mass casualty incident triage and response
Documentation procedures
Chapter 3: Basic Life Support Instruction Scripts AED instructions
CPR adult instructions
CPR child instructions
CPR infant instructions
CPR neonate instructions
Choking child/adult instructions
Choking infant instructions
Airway control instructions
Childbirth instructions
Chapter 4: Other Conditions: (background information, signs/symptoms, additional questions to ask, and pre-arrival instructions for patient) Abdominal/back/groin pain
Anaphylaxis/allergic reaction
Animal bites
Assault/trauma
Bleeding non-traumatic
Breathing difficulty
Burns
Cardiac arrest
Chest pain
Choking
Diabetic emergency (hyperglycemia/hypoglycemia)
Drowning/water-related injury
Environmental (hypothermia/hyperthermia)
Falls/accidents/pain
Head/neck
Infectious disease
Mental/emotional/psychological
Overdose/poisoning
Pediatric emergencies
Pregnancy/childbirth/gynecology
Road traffic accidents
Seizures
Sick (unknown)/other
Stroke (CVA)
Unconscious/unresponsive
Chapter 5: Practice Scenarios Over 25 practice scenarios with example scripts for trainers to practice with participants
Chapter 6: Resources List of specialty treatment hospitals
Contact information for tertiary care hospitals