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Table 1 EMD training curriculum content

From: Emergency medical dispatcher training as a strategy to improve pre-hospital care in low- and middle-income countries: the case study of Nepal

Topic

Subtopics/description

Chapter 1: Telecommunications Guidelines

â—Ź Phone interview guidelines for primary patients

â—Ź Healthcare facility referral communication process

â—Ź Prank callers and other non-emergency calls

â—Ź Connecting callers to additional resources

Chapter 2: Triaging and Documentation Procedures

â—Ź Triage protocols and criteria (red, orange, yellow, green, black)

â—Ź Mass casualty incident triage and response

â—Ź Documentation procedures

Chapter 3: Basic Life Support Instruction Scripts

â—Ź AED instructions

â—Ź CPR adult instructions

â—Ź CPR child instructions

â—Ź CPR infant instructions

â—Ź CPR neonate instructions

â—Ź Choking child/adult instructions

â—Ź Choking infant instructions

â—Ź Airway control instructions

â—Ź Childbirth instructions

Chapter 4: Other Conditions: (background information, signs/symptoms, additional questions to ask, and pre-arrival instructions for patient)

â—Ź Abdominal/back/groin pain

â—Ź Anaphylaxis/allergic reaction

â—Ź Animal bites

â—Ź Assault/trauma

â—Ź Bleeding non-traumatic

â—Ź Breathing difficulty

â—Ź Burns

â—Ź Cardiac arrest

â—Ź Chest pain

â—Ź Choking

â—Ź Diabetic emergency (hyperglycemia/hypoglycemia)

â—Ź Drowning/water-related injury

â—Ź Environmental (hypothermia/hyperthermia)

â—Ź Falls/accidents/pain

â—Ź Head/neck

â—Ź Infectious disease

â—Ź Mental/emotional/psychological

â—Ź Overdose/poisoning

â—Ź Pediatric emergencies

â—Ź Pregnancy/childbirth/gynecology

â—Ź Road traffic accidents

â—Ź Seizures

â—Ź Sick (unknown)/other

â—Ź Stroke (CVA)

â—Ź Unconscious/unresponsive

Chapter 5: Practice Scenarios

â—Ź Over 25 practice scenarios with example scripts for trainers to practice with participants

Chapter 6: Resources

â—Ź List of specialty treatment hospitals

â—Ź Contact information for tertiary care hospitals