Fig. 2

Patient satisfaction concerning general, medical, and practical information dispensation. Patient satisfaction concerning waiting times, triage, general (e.g., logistics, costs), medical (e.g., medical procedures), and practical (e.g., Wi-Fi, food and drinks) information dispensation at the ED on a 5-point Likert scale. The results in each information dispensation group were subdivided into patients who indicated that they received information vs. patients who indicated that they did not receive information. * Missing data: waiting times n = 27, triage n = 24, general information n = 12, medical information n = 5, practical information n = 14. °Respondents who indicated that they received information concerning triage (P < 0.001), waiting times (P < 0.001), and general (P < 0.001), medical (P < 0.001), or practical information (P < 0.001) were significantly more satisfied compared to patients who did not received that information