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Table 1 Qualitative responses during baseline period

From: Improving safety and communication for healthcare providers caring for SARS-COV-2 patients

Facilitation of isolation door closure

“Allowed room door to remain closed”

Increased healthcare worker safety

“Allows the team to minimize exposure to potentially infected COVID patients”

Positive effects on communication

“The clarity and quality of communication with the baby monitors is satisfactory most of the time”

Challenges with workflow

Proximity to device: “Person has to be close to the baby monitor in order to hear orders”

Lack of portability: “Having to walk to the baby monitor to speak into it”

Multiple people taking: “Radio communication ➔ information not being heard if both sides are talking the same time or one side starts talking and other side has not realized or heard”

Poor quality of communication

Ambient noise: “Hard to hear if lots of background noise or if department is busy”

Poor clarity/static: “Hard to hear. Too much static”

Hardware: “Requires occasionally troubleshooting, sound quality is often poor, especially through mask and shield. Issues with connecting between monitors”