Table 2 Satisfaction level of clients in regard to 20 items of the questionnaire.

Courtesy of staff in the registration area

Comfort and pleasantness of the waiting area

Comfort and pleasantness during examination

Friendliness/courtesy of the nurse

Concern the nurse showed for doing medical orders

Courtesy of security staff

Courtesy of staff who transfer the patients

Length of wait before going to an exam room

Friendliness/courtesy of the care provider

Explanations the care provider gave you about your condition

Concern the care provider showed for your questions or worries

Care provider's efforts to include you in decisions about your treatment

Information the care provider gave you about medications

Instructions the care provider gave you about follow-up care

Degree to which care provider talked with you using words you could understand

Amount of time the care provider spent with you

Frequency of being visit by physicians

Overall cheerfulness of our practice

Overall cleanliness of our practice

Likelihood of your recommending our practice to others