Impact of integrating out-of-hours services into Emergency Medical Services Copenhagen: a descriptive study of transformational years

Table 1 Number of calls and dispatches in the years before (2010–2013) and after (2014–2019) the reforms

	2010	2011	2012	2013	2014	2015	2016	2017	2018	2019
Calls
EMDC-112	n.a.	82,838	119,534	118,750	129,886	132,484	133,772	126,059	131,377	130,212
MH-1813	–	–	–	–	–	882,483	914,217	944,789	979,515	1,008,401
MH-1813 waiting time
Median (s)	–	–	–	–	–	269	232	173	103	108
90 percentile (s)	–	–	–	–	–	996	1128	843	821	755
Median response time by response level (min)
A	–	6:29	6:15	6:08	6:29	6:32	6:40	6:28	6:38	6:49
B	–	13:51	13:56	14:19	17:45	19:25	18:42	18:44	20:34	20:49
Dispatches by response level^b
A	56,692	52,713	52,421	51,773	66,407	67,158	68,031	74,781	84,875	85,393
B	59,189	71,434	72,960	76,657	96,986	93,929	94,053	98,338	99,497	92,097
C	56,260	42,225	34,437	32,125	27,169	26,438	24,341	22,624	21,377	21,954
D	49,283	54,184	60,569	59,048	58,985	57,222	62,948	65,517	67,962	66,526
Acute inter-hospital transport	8216	8525	10,189	10,859	10,974	10,448	10,220	9819	9793	8968
MCCU	13,103	16,411	19,563	19,047	19,369	16,676	16,579	17,990	19,539	17,048
Dispatched cars by type^c
Ambulance (yellow, acute)	n.a.	116,397^a	179,656	178,087	199,838	196,037	199,972	210,751	220,759	213,287
Ambulance (white, planned)	n.a.	43,745^a	50,240	49,876	49,749	48,735	49,406	50,510	52,953	52,694
MCCU	n.a.	11,821^a	19,666	19,033	21,730	19,217	19,499	20,564	22,216	19,872
HEMS	–	–	–	–	79	315	359	323	384	381
Babylance	–	–	–	–	–	–	136	254	215	253
Psycholance	–	–	–	–	664	891	931	902	923	789
Sociolance	–	–	–	–	–	32	1294	1686	1882	1896
OOH GP home visits	–	–	–	–	24,868	20,318	15,117	14,900	14,830	12,198

^aData from February 11, 2011
^bIncluding intrahospital assignments; ambulance only (MCCU, HEMS, babylance, psycholance, sociolance excluded)
^cSome cars can be dispatched for multiple response levels

ISSN: 1865-1380