Table 4 Feedback and actions for transceiver system improvement
From: Improving safety and communication for healthcare providers caring for SARS-COV-2 patients
Period | Feedback | Resultant actions |
|---|---|---|
Baseline period | Bulky headsets; casing not robust | Changed casing–decreased size of the headset |
Foam ear covers (infection control) | Eliminated foam ear covers Staff educated on device cleaning | |
Large ambient noise | Noise cancellation optimization | |
Add an extra speaker in the room | Adding a speaker was not found to be effective | |
Long wire connecting the headset | Removed wire and mounted device on the headset | |
PDSA 1 | Battery life short for long resuscitations | Improved battery life to 2 h Staff educated on device docking and recharging |
Static noted | Adjusted settings to decrease static and ambient noise | |
Improve storage and accessibility | New storage units placed beside accessible areas in the ED | |
PDSA 2 | Not enough headsets per room for workflow | Increased the number of headsets per room to 6 headsets |
Casing handling issue | Casing upgraded for more robust materials | |
PDSA 3 | Multiple people talking at once | Working towards possible 1 ear headset Working towards simulation exercises integrating headsets and new communication patterns |